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Let us know

Compliments and feedback

We welcome and value your comments regarding the service we provide and would invite you to send any compliments and positive feedback to us. You can do this by emailing pensions@gloucestershire.gov.uk.

Making a complaint

If you are dissatisfied with the service received from the Fund and you wish to make a complaint, please email pensions@gloucestershire.gov.uk in the first instance and your complaint will be passed to a manager to review and respond. 

We take all complaints seriously and we also use them as an opportunity to identify how our service could be improved. 

What do I do if I remain dissatisfied after receiving a response to my complaint?

If you remain dissatisfied, you have the right to ask for the reason and for your complaint to be looked at again under a formal complaint procedure known as "Internal Dispute Resolution Procedure" (IDRP).

For more detail about the IDRP process and to make an application, please see our IDRP application pack .

Disputes with your employer

If your dispute is with a decision that your employer has made, or due to your employer's failure to make a decision, then the stage 1 contact person will be different to the person who is stated in the pack and so you will need to contact us at pensions@gloucestershire.gov.uk so that we can provide you with the new stage 1 person's details.